We’re here to help with product questions, order support, returns, shipping concerns, and commercial equipment inquiries.

To help us respond as quickly as possible, please use the contact option that best fits your question.

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Customer Support

For help with an existing order, shipping, returns, damaged items, refunds, or general customer service questions:

rsupport@theofficenut.com

When contacting us about an order, please include your:​

• Full name

• Order number

• Email address used for the purchase

• Brief description of the issue

• Photos, when applicable

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Sales & Product Inquiries

For product availability, bulk orders, quotes, commercial equipment, or general sales questions: sales@theofficenut.com

Please include the product name, model number, quantity needed, or any other details that may help us assist you.

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Response Times

We aim to respond to most inquiries within 1–2 business days​.

Messages received on weekends or holidays may be answered on the next business day.

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Returns and Damaged Items

Before submitting a return or damage claim, please review our:'

• Return & Refund Policy

• Shipping Policy

• Product Condition Guide

Damaged, defective, or incorrect-item claims should be reported within 5 calendar days of delivery and should include clear photographs of the product, packaging, shipping label, and any visible damage.

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Commercial Equipment

Questions regarding used, pre-owned, open-box, or commercial office equipment should be sent to:

sales@theofficenut.com

Please include the equipment name, listing link, model number, and any questions regarding condition, freight delivery, pickup, or availability.

Contact Form

You may also use the contact form below. Please select the most appropriate subject and provide as much detail as possible.

Suggested form fields:

• Name

• Email

• Phone number — optional

• Order number — optional

• Subject

• Message

• File upload — optional

• Preferred contact method — optional